Yes. All Finbike e-bikes and e-scooters are CE&UKCA certified and comply with UK regulations.
No license or registration is required.

No license is required to ride our pedal-assist E-Bikes in the factory-setting mode, as they are categorized as bicycles in most regions. However, we recommend checking your local regulations to ensure compliance.

We ship directly from our UK local warehouses.
Delivery usually takes 2–7 days, depending on your location.
Once shipped, you will receive a tracking number by email.

We offer FREE shipping on all products in our shop.

All Finbike products come with a 1-year warranty on major components.
We also provide local service support in the UK and lifetime technical assistance.

If your package has not yet shipped, please contact our customer service immediately to cancel your order. If it has already been shipped, please refer to our Return and Refund Policy, especially the "Order Cancellation" section, before contacting customer service.

If you need to update your delivery address, please provide the correct details within 24 hours of placing your order to ensure smooth delivery.

Address changes are inavailable after the package has been shipped. In this case, please contact our customer service for assistance in reaching out to the logistics company to attempt an address change.

Yes. We offer a 14-day hassle-free return policy.
If the product is not right for you, simply contact us and we will assist with the return.

If you haven't received your package within the standard delivery times,please follow
the steps below:
Check the status of your order with the tracking number first
Contact our customer service immediately for assistance.

Please contact us without any hesitation.It would be appreciated if that notify us of
any missing item or mistake within 3 business days of receiving the order so that we
would effectively make it right for you.

Our e-mobility support team is here to help.
You can contact us via live chat or email support@finbike.co.uk and we’ll respond within 24 hours.

Yes. our e-bike/e-scooter is water-resistant and suitable for riding in light rain.
We do not recommend riding in heavy rain or deep water.